Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Cantabria Customer services
942 988 020 - 900 330 017 - 900 100 153
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
País Vasco - La Rioja - Navarra Customer services
941 750 031 - 900 100 239 - 900 100 153
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident hotline
900 330 027
Customer service hours:
Available 24 hours a day, 365 days a year.
Meter readings
900 813 637
Call us on this 24-hour phone line to give us your meter reading. You’ll need to give your account number (shown on the meter reading notification or on the header of the reading).
Customer service hours:
Available 24 hours a day, 365 days a year.
Use this phone for inquiries or business dealings.
Customer service hours:
From 8 am to 9 pm.
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
Address
To find out which office is yours, select your town or municipality here.